Posted 15 October 2012
More and more customers are telling us what they think of our service by using the yellow reply cards we send out with consignments. These cards are one of the best ways for us to improve our service to you.
They are your chance to let us know what you think about the service we provide, the way the order was packed and the reliability of the delivery. It’s all very well the product looking great when it leaves us but we want to know what it looks like when it reaches you.
As a result of your comments we have recently switched to sturdier boxes in some sizes, to protect orders from being damaged in transit. We need you to let us know where else we can improve so please take a moment to fill them in and post back to us – they are postage paid. Even if everything is great we still like to know. You can also use the cards to request additional copies of ‘The Little Red Book’.